Terms of use

Thank you for using our service. These Terms of Use (“Terms”) govern your access to and use of our website, digital platform, and medical documentation services (“Services”). By using our Services, you agree to these Terms. Please read them carefully.

1. Eligibility

To use our Services, you must be at least 18 years old and legally able to enter into a binding agreement. By submitting a request, you confirm that the information you provide is true and accurate.

2. Nature of Service

Our platform provides access to licensed medical professionals who review your information and, when appropriate, issue medical notes or documentation.
Our service does not replace in-person medical care, diagnosis, or emergency treatment. If you experience a serious medical condition, seek immediate professional assistance.

3. User Responsibilities

When using our Services, you agree to:

• Provide accurate, truthful, and complete information

• Not misuse or falsify medical information

• Use the Services only for lawful purposes

• Refrain from attempting to bypass, copy, or interfere with the platform

Submitting false information may result in denial of service or account termination.

4. Medical Review & Approvals

All requests are reviewed by licensed professionals. Approval is not guaranteed.
If your request cannot be approved based on medical or ethical standards, you will be notified.

5. Payments & Refunds

Payments must be made prior to review. Fees are non-refundable once a medical professional begins evaluating your request.
Refunds may be offered only if:

• There was a technical error

• You were charged incorrectly

6. Service Availability

We aim to provide continuous access but do not guarantee uninterrupted service. We may modify, suspend, or discontinue any part of the platform at any time.

7. Limitation of Liability

We are not responsible for:

• Misuse of documents issued through the platform

• Issues caused by inaccurate information provided by the user

• Third-party decisions regarding acceptance or rejection of medical notes

Our total liability is limited to the amount paid for the service.

8. Modifications to Terms

We may update these Terms at any time. Continued use of the Services constitutes acceptance of the updated Terms.