Privacy policy

Your privacy is extremely important to us. This Privacy Policy explains how we collect, use, store, and protect your personal and medical information when you use our Services.

1. Information We Collect

We collect two types of information:

A. Information You Provide

• Name and contact information

• Details submitted in medical forms

• Payment information (processed securely by third-party providers)

• Communications and support messages

B. Automatically Collected Information

• IP address, device details, browser information

• Usage data, timestamps, traffic logs

• Cookies and tracking data for improving user experience

2. How We Use Your Information

We use your information to:

• Provide and improve our Services

• Allow licensed medical professionals to review your request

• Deliver documents and notifications

• Maintain security and prevent misuse

• Communicate updates, confirmations, and support messages

We do not sell your data to third parties.

3. Data Sharing

Your information may be shared only with:

• Licensed medical professionals reviewing your case

• Payment processors

• Legal authorities when required by law

Each partner follows strict confidentiality rules.

4. Data Security

We implement multiple layers of protection, including:

• Encryption of transmitted data

• Secure servers and restricted access

• Compliance with industry privacy standards

No system is completely secure, but we consistently work to safeguard your data.

5. Data Retention

We keep your information only as long as necessary to:

• Provide medical documentation

• Maintain account records

• Fulfill legal or regulatory obligations

You may request deletion of your data at any time.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the data we hold about you

• Request corrections or updates

• Request deletion of your data

• Withdraw consent where applicable

Contact us to exercise your rights.

7. Cookies

We use cookies to:

• Improve website functionality

• Understand how users interact with our platform

• Store preferences and session details

You may disable cookies in your browser settings.

8. Third-Party Links

Our website may contain links to external sites. We are not responsible for their privacy practices.

9. Changes to This Policy

We may update this Privacy Policy from time to time. New versions will be posted on this page.